Hello Team, *I have ordered FRIHETEN - Sleeper sectional,* seat w*storage (Skiftebo bro...

GetHuman1971976's customer service issue with Ikea from January 2019

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The issue in GetHuman1971976's own words
Hello Team, *I have ordered FRIHETEN - Sleeper sectional,* seat w*storage (Skiftebo brown - Article Number: ***.***.**) in the month of August ****. The Order number is * *********. *Initially the sofa condition was good and firm. After * months, the sofa is not comfortable to sit. It is going down when we sit on the sofa. *I would like to return the Sofa. *Please help. What are the next steps.**Checked each part. The spring under the sofa is not firm. Assembled again but no use ... Hello Team, *I have ordered FRIHETEN - Sleeper sectional,* seat w*storage (Skiftebo brown - Article Number: ***.***.**) in the month of August ****. The Order number is * *********. *Initially the sofa condition was good and firm. After * months, the sofa is not comfortable to sit. It is going down when we sit on the sofa. *I would like to return the Sofa. *Please help. What are the next steps.
It totally IKEA's call. *whether they are going to have a look or accept return and refund the amount.
I have register in the month of Aug ****, and from then on I have purchased most of things from IKEA for my home.
Checked each part. The spring under the sofa is not firm. Assembled again but no use :(
I have an issue with Ikea too
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Ikea

FRIHETEN Sleeper sectional,* seat w*storage - Skiftebo brown
Customer service issue
Reported by GetHuman1971976
Jan 15th, 2019 - 9 mons ago
I have an issue with Ikea too
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GetHuman1971976 started working on this issue
Jan 15th 9:17pm