I purchased the Memory foam mattress (MYRBACKA) on October *th ****. After a few years...

GetHuman1971331's customer service issue with Ikea from January 2019

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The issue in GetHuman1971331's own words
I purchased the Memory foam mattress (MYRBACKA) on October *th ****. After a few years of use it is sagging from the center specially where me and my husband sleep. I have another foam mattress from Ikea bough around the same time which was not expensive and holding perfectly till now even with regular use everyday. I am *** LBS and my husband is *** LBS and we use the Ikea bought slatted mattress foundation (Sultan) from the time we started using the mattress. I would like either a replacement to another mattress or money back whichever possible to overcome the existing back pain i am experiencing since last year.
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Customer service issue
Reported by GetHuman1971331
Jan 15th, 2019 - 9 mons ago
I have an issue with Ikea too
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GetHuman1971331 started working on this issue
Jan 15th 7:52pm