Dear Sir * Madam,**I am writing to you to raise an issue about: In-store shopping**The...
GetHuman1903257's customer service issue with Ikea from January 2019
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The issue in GetHuman1903257's own words
Dear Sir * Madam,**I am writing to you to raise an issue about: In-store shopping**The issue that I have experienced was: Upon trying to pay for my item, my card came back declined. I was invited by staff to try again four more times, each time saying declined, despite money being in my bank. After this I checked my online banking and the payment had gone out. Store manager advised to wait ** minutes and try again as the charge usually reverses in this time.**I did so and was able to pay for my item however I have now been charged twice! Upon contacting Nationwide, they advised that this will take * days to rectify their end as long as IKEA’s systems recognise the error, if not Nationwide will escalate to an investigation for me. Whilst this may be resolved in * days, due to being charged twice, I now have no funds in my account to live on for the next seven days!**It occurred on: ***********I would like to see if they are able to refund me sooner than seven days as my bank said this may be possible, and perhaps offer a gesture of goodwill since I remain with no money due to their payment error.**I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.**Yours faithfully,**Victoria Holmes
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