Hi, my order *********** was not delivered this week. When messages were left on my p...

GetHuman1539964's customer service issue with Ikea from November 2018

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The issue in GetHuman1539964's own words
Hi, my order *********** was not delivered this week. When messages were left on my phone, there was no way to call back the delivery service. Their automated system assumed the line was picked up. **A driver called and left a message earlier this week and left a number, but he left the number for drivers to coordinate deliveries, not the number for customers to call to coordinate. Again, I had no way to contact them. He said they would miss the **** delivery date because of a driver issue, but they would deliver it later in the week.**I called Ikea customer service yesterday and the rep said I may be charged because they tried to deliver it, but no one was home. This is an impossible situation it seems. Then she transferred me to another rep line, and a message said the call volume was too high and it disconnected me. Could you just tell the service to drop it off at the back door ASAP?**Thanks,*Andrew

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Ikea

Customer service issue
Reported by GetHuman1539964
Nov 11th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 8779 others
0 customers following this

Timeline

GetHuman1539964 started working on this issue
Nov 11th, 2018 2:22pm

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