Tuesday I bought a Holmsund sleeper sofa (without chase) from the "As Is" section. It...

GetHuman-revkinka's customer service issue with Ikea from November 2018

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The issue in GetHuman-revkinka's own words
Tuesday I bought a Holmsund sleeper sofa (without chase) from the "As Is" section. It said on the box (must purchase cover separately). I took it out of the boxes with the help of an Ikea helper and loaded it into my car so it would fit. I got home made * trips by myself to get it up to my condo only to discover a major piece is missing - the piece that sits under the front edge of the mattress. I called customer service, waited ** minutes on Tuesday - they made a claim and said someone would call. No one called. Can I just get the piece I need? Dayna Kinkade, ***-***-****, receipt ******************. When will someone contact me?
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Ikea

Customer service issue
Reported by GetHuman-revkinka
Nov 1st, 2018 - a mon ago
I have an issue with Ikea too
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GetHuman-revkinka started working on this issue
Nov 1st 1:36am