I am awaiting two things: a refund for £** from Ikea to cover the cost that I had paid...

GetHuman-carlabus's customer service issue with Ikea from October 2018

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The issue in GetHuman-carlabus's own words
I am awaiting two things: a refund for £** from Ikea to cover the cost that I had paid to you to take away my old mattress which you did not do. And secondly, a voucher to cover the cost of the delivery of £**, and have only just received this voucher via email last night after weeks of waiting. However the voucher is for £** - £* less than I was promised. I spoke to someone from your customer service team who told me that the £** refund would go back into my account that I originally paid with. I spoke to her on October **th - so some time ago! Please can you let me know what is happening with this?!*I have had to contact IKEA and be put on hold countless times, take time out of my work, and have spent hours on hold and talking to various people about the problem itself. Now that I thought I finally resolved the issue, it still hasn’t been!!****My Ikea case number is : *** *** ****Order number for original purchase: *** **** ******* ****Can you please let me know what is going on with this and when I expect to receive both things I was promised. ****From a very frustrated, loyal Ikea customer….

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Ikea

Customer service issue
Reported by GetHuman-carlabus
Oct 30th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 8616 others
0 customers following this

Timeline

GetHuman-carlabus started working on this issue
Oct 30th, 2018 11:15am

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