Hello, as a first time IKEA costumer I am very disappointed in not only lack of custome...

GetHuman-alexiskm's customer service issue with Ikea from September 2018

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Hello, as a first time IKEA costumer I am very disappointed in not only lack of customer service, but that lack of knowledge of the sales respresentive on the show room floor. **On ********* my fianc* and I purchased a couch on the show room floor and kept the exact model shown seat covers, * seat sectional etc. (***.***.**) I took a picture of the ENTIRE “buy this combination” set up. **my confirmation number is *********. **To start they said I would have next day shipping between **am-*pm on Saturday the **nd and did not recieve my order until after *pm. Luckily the service partner third party delivery service “T-force” was able to provide information informing us that IKEA did not have our order ready at the time of pick up. No contact was made by IKEA. ***Secondly, I am missing GRONLID cvr*lvst sectn Sporda natural US for $***.**. **Third, my typed out order form claimed I only had ** pieces and however, if you actually count the quantity of items it should be a total of **. **Finally, if you look up the actual couch I wanted (I can provide a photo of that as well) versus the couch I received I am missing a final part, the storage open ended sectional to go with the couch. I CANT EVEN STABLIZE MY COUCH WITHOUT AN END PIECE. **Every number I call I cannot get a live body to talk to. We spent nearly $*,*** at your establishment and would like to get this settled: I am a very displeased customer and will not recommend IKEA to anyone if this does not get resolved promptly. **Please contact me at (***)****-**** at the first available opportunity to let me know how you’re going to fix this before I return my couch and take my business elsewhere. **Thanks, *ALEXIS MICHEL

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Ikea

Customer service issue
Reported by GetHuman-alexiskm
Sep 23rd, 2018 - 4 years ago
Fixed
Seen by 4 customers so far
Similar issue to 7830 others
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GetHuman-alexiskm started working on this issue
Sep 23rd, 2018 6:25pm
GetHuman-alexiskm shared this issue with friends on Facebook
Sep 23rd, 2018 6:25pm
GetHuman-alexiskm confirmed the issue is fixed. Hooray!
Sep 25th, 2018 10:58am

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