Good day to All*I had purchased SONGESAND BED with HOVAG PCKT SPR MATTRESS ***X*** from...

GetHuman1186438's customer service issue with Ikea from September 2018

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The issue in GetHuman1186438's own words
Good day to All*I had purchased SONGESAND BED with HOVAG PCKT SPR MATTRESS ***X*** from your outlet in Kuwait. I took delivery of the items and at my cost I took it to my house assembled it and when I opened the mattress I found it damaged.*I called your outlet in Kuwait informed them that my mattress was damaged and told them to come and collect it from my residence however they decline to come and collect it instead they told me to bring the mattress to them and they will exchange it.*My problem is transporting the mattress to your Kuwait outlet and bring it back to my residence which I have to pay for no fault of mine.*They gave me a damaged mattress and it's their duty to come and pick it up and give me a new one. They are refusing and insisting that I bring the damaged mattress to them.*This is not the customer service I expected from Ikea I am very much upset in fact within the last two days I purchased Ikea products worth US$***** and is this the customer care service I am getting from your outlet in Kuwait?*Please let me have your feedback on my email *****@***.com*Or DiasC@nbk.com*Thank you*Dias*Mobile: ***** ***********Mobile ***** ********
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Ikea

Customer service issue
Reported by GetHuman1186438
Sep 23rd, 2018 - 3 mons ago
I have an issue with Ikea too
Fixed
Seen by 12 customers so far
Similar issue to 7812 others
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GetHuman1186438 started working on this issue
Sep 23rd 8:09am
GetHuman1186438 indicated the issue is not fixed yet.
Sep 24th 4:49pm