IMPOSSIBLE to reach customer service & damaged couch upon delivery taking more than a month to resolve
GetHuman-seankda's customer service issue with Ikea from October 2018
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The issue in GetHuman-seankda's own words
Get a replacement for the back piece of the * seater. RATORP manual AA-*******-* page * ... I purchased my couch on ***. Received on **** with damaged piece. Customer service impossible to reach. Sent email on ****. Received call on ****. Promised I'd receive piece on **** and delivery people would take my damaged piece. Received incorrect piece on *****, delivery person refused to take damaged piece. Spoke to customer support on *****, promised I'd get my replacement *****. Today is ***** and no word from the delivery company. Piece I need is the back of * seater Ratorp NOT THE SEAT. RATORP manual AA-*******-* page *, the piece laying down.
I was sent the bottom piece of the * seater which is part of the GRONLID sectional * seat corner.
Correct piece delivered. Damaged piece and incorrect piece picked up. Done this Friday, October **.
Ordered on ***. It is now ***** and this still hasn't been resolved.
Tired of waiting. Tired of inability to speak to someone over the phone and emails not getting answered or people on the phone not being able to see the information I filled out online.
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