I need to return an item (King Size bed and mattress) which was delivered to my house o...

GetHuman1171352's customer service issue with Ikea from September 2018

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The issue in GetHuman1171352's own words
I need to return an item (King Size bed and mattress) which was delivered to my house on Saturday. It is still in it's packaging. I have read the returns policy which states I can return it to the store however I cannot fit a bed into my car. I have rang customer services everyday since Sunday and have been on hold for what must now total hours! I need to organise for this bed to be picked up and for the money to be taken off my account.
GetHuman1171352 did not yet indicate what Ikea should do to make this right.
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Ikea

Customer service issue
Reported by GetHuman1171352
Sep 20th, 2018 - 6 mons ago
I have an issue with Ikea too
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Timeline
GetHuman1171352 started working on this issue
Sep 20th, 2018 4:13pm