Dear Sir * Madam,*I am writing to you to raise an issue about: Home Stores*The issue th...
GetHuman-brionyg's customer service issue with Ikea from September 2018
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Dear Sir * Madam,*I am writing to you to raise an issue about: Home Stores*The issue that I have experienced was: I have been into Coventry IKEA to plan a kitchen and for installation and had the worst customer experience in a long time.**st Sept - Appointment with Rebecca plan was drawn and quoted no advice given on next steps other than I would get a call from installation team within * days (NO CALL) at this point I made it clear I could not move into the property until the kitchen was installed so was eager to get this through asap I was told there was already a * week installation time**th Sept - Rang IKEA customer services to chase due to no call back I was promised and was on hold for over ** minutes I was then advised they could not get through to installation team I tried several times same issue so I went in to store and was advised that there is a staffing issue and no one was in that week (POOR!)***th Sept - Lakers installation team visited property said everything was fine however a unit needed to be moved which was simple enough and they would let the store know and a revised quote would be sent and I would then be able to go through with install***th September - No quote * No contact from Ikea so I rang and was advised that they had a question on the unit and that the information Rebecca first drawn wasn't clear so yet again I went into Ikea and cleared the issue up and was advised that she would speak to Lakers and get the quote sent over later that day***th Sept - No quote and no contact from Ikea so I rang and spoke to Gavin he advised the lady I spoke to still wasn't sure so yet again I went into Ikea on a Saturday which was extremely busy and took me over ** minutes to leave due to back log on the exit. I sat with Gavin who was helpful and I was advised he had everything he needed and that he would get the quote sent to me later that day and Lakers would be contacted Monday **th September. Once I had the quote I would then be able to arrange installation.*Monday **th September - I was contacted by Gavin to advise he was leaving at *pm and hadn't had the chance to look at it and promised he would pick this up on Tuesday **th September in the morning*Tuesday **th September **:**pm*No contact from Ikea so I rang and I was advised Gavin was off work so I have had to ring Lakers who advised this is unacceptable and if I don't hear anything from Ikea he will investigate his end.*Truly appalling service I have visited many retailers in regards to kitchens and everyone of them has been utterly shocked by the lack of service received by yourselves from such a large retailer.*This is still not sorted is this how you treat customers who are planning on such a big purchase from yourselves?*I am living in a rented property and have to give a move out date which I cannot give due to not having a kitchen installation date.*It occurred on: **********investigated possible compensation for such poor service *I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.*Yours faithfully,*briony green*Store location COVENTRY *** Mount Nod Way *Coventry West Midlands *cv**hb
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