Please help! I purchased the Flottebo sofa bed on Friday in Portland. I waited for de...
GetHuman-lhitch's customer service issue with Ikea from September 2018
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The issue in GetHuman-lhitch's own words
Please help! I purchased the Flottebo sofa bed on Friday in Portland. I waited for delivery & assembly today. The guys arrived around *pm and were nearly done assembling when they found a problem with a *****. The damaged part was in ***.***.**. Can this be fixed tomorrow...please. I'm ** years old and sleeping on the floor. I urgently need this bed. The iSell * *********. My name is Lori Hitchcock. My phone is ***-***-****
GetHuman-lhitch did not yet indicate what Ikea should do to make this right.
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How GetHuman-lhitch fixed the problem
I went to the Ikea store and arranged for redelivery and reassembly of the sofa for tomorrow. There was no charge and the C*S reps were helpful. However, the process took about an hour, not including wait time. I'm still concerned that something will go wrong, but the supervisor gave me his name and direct phone number.
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