Please help! I purchased the Flottebo sofa bed on Friday in Portland. I waited for de...

GetHuman-lhitch's customer service issue with Ikea from September 2018

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The issue in GetHuman-lhitch's own words
Please help! I purchased the Flottebo sofa bed on Friday in Portland. I waited for delivery & assembly today. The guys arrived around *pm and were nearly done assembling when they found a problem with a *****. The damaged part was in ***.***.**. Can this be fixed tomorrow...please. I'm ** years old and sleeping on the floor. I urgently need this bed. The iSell * *********. My name is Lori Hitchcock. My phone is ***-***-****

GetHuman-lhitch did not yet indicate what Ikea should do to make this right.

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How GetHuman-lhitch fixed the problem
I went to the Ikea store and arranged for redelivery and reassembly of the sofa for tomorrow. There was no charge and the C*S reps were helpful. However, the process took about an hour, not including wait time. I'm still concerned that something will go wrong, but the supervisor gave me his name and direct phone number.
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Ikea

Customer service issue
Reported by GetHuman-lhitch
Sep 17th, 2018 - 3 years ago
I have an issue with Ikea too
Fixed
GetHuman-lhitch shared how to fix
Seen by 7 customers so far
Similar issue to 7529 others
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GetHuman-lhitch started working on this issue
Sep 17th, 2018 12:21am
GetHuman-lhitch confirmed the issue is fixed. Hooray!
Sep 17th, 2018 11:30pm

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