Good Morning,**I would like to make a compliant and a query about where my order is and...

GetHuman1083058's customer service issue with Ikea from September 2018

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The issue in GetHuman1083058's own words
Good Morning,**I would like to make a compliant and a query about where my order is and what happened to my delivery.**I ordered a sofa bed last week and the truck delivery was scheduled for *st September between *am-*pm so I booked the morning off work to be in for the delivery.**On the morning of *st September I received a link to track the delivery, then at **:** I received a text message advising my order was getting closer. I continued to track my order until **:** when I clicked on the link and it said ‘We are sorry, but we have been unable to complete your delivery and*or collection successfully’.**There was no mention of why the delivery had been cancelled and when it might be delivered or what the next steps where so that was rather frustrating because I didn’t know what had happened.**I then called the customer services line and I was on hold for ** minutes before the line was cut off, I did not have time to wait for another ** minutes only to get cut off again!**I am appalled that I received no kind of communication from yourselves to advise why this had happened or if I would be receiving my deliver, please can this be looked into and can I be provided with an update?
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Customer service issue
Reported by GetHuman1083058
Sep 2nd, 2018 - 6 mons ago
I have an issue with Ikea too
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Seen by 3 customers so far
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GetHuman1083058 started working on this issue
Sep 2nd, 2018 10:57am