I placed an order for a Stuva loftbed**drw**dr TW white on ******* but it took over * m...

GetHuman-gukurume's customer service issue with Ikea from August 2018

6577 similar
0 following
Help with my Ikea issue
Next: our robot will wait on hold for GetHuman-gukurume to get a Ikea rep on the line!
Always use the GetHuman Phone tocall Ikea. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-gukurume may need:
Account name, Account email, Account phone number, Account address, and Order number
The issue in GetHuman-gukurume's own words
I placed an order for a Stuva loftbed**drw**dr TW white on ******* but it took over * months to be delivered. Order* *********. One of the assembly pieces is missing from box** There are supposed to be * pieces with parallel tiny holes that run the length of the pieces. The missing piece is the one where the rows of tiny holes do not extend all the way on one end. Because the order took forever to be delivered I did not open it right away because I had begun the process of moving by the time the order was delivered, so I did not have a chance to open and assembly the bed until now. I know that your policy says that any issues have to be reported within ** hours of delivery. Since its way past that deadline, I am prepared to pay for the part and even the shipping. And just to avoid confusion, I actually prefer you send both pieces to avoid the wrong one getting sent. Like I said, I am prepared to pay. I just want to get the parts and get on with assembling my daughter's bed. She has been sleeping on the floor ever since we moved. My cell*'s are *** *** **** and **** *** *****I would very much appreciate if you sent the items right away
GetHuman-gukurume did not yet indicate what Ikea should do to make this right.
I have an issue with Ikea too
How GetHuman-gukurume fixed the problem
We are waiting for GetHuman-gukurume to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Ikea's attention and get better help faster. Tap below to get started.
Having Ikea issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Ikea email you?
This email address isn't valid
Follow this issue
See how GetHuman-gukurume fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-gukurume
Aug 28th, 2018 - 3 mons ago
I have an issue with Ikea too
Not resolved
Seen by 3 customers so far
Similar issue to 6577 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-gukurume started working on this issue
Aug 28th 3:05pm
GetHuman-gukurume shared this issue with others over email
Aug 28th 3:06pm