Order No. ********** Ref No. ******** (rescheduled delivery and assembly). **Our delive...
GetHuman-kanejean's customer service issue with Ikea from August 2018
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The issue in GetHuman-kanejean's own words
Order No. ********** Ref No. ******** (rescheduled delivery and assembly). **Our delivery and assembly was to occur Sun *** between **PM and *PM, with the promise of a call * hour before delivery. We received the call at *:**PM that the truck was en route. When the truck arrived, XPO Logistics delivery men informed us that the order was incomplete and missing two (*) - Article No. ***.***.**. **We made multiple attempts to rescheduled delivery and assembly, but were on hold for greater than one-hour. On *******, our *rd attempt, our call was answered (after * hour and ** minute wait) and the delivery and assembly of two (*) Article No. ***.***.** were scheduled for tomorrow, The ****. The service rep told us to expect a confirmation call with the delivery window this evening. **As of *:** PM, we have not received any call from IKEA and have no information on the expected window of delivery. Attempts to your call center (***-***-****) cannot go through because all circuits are busy. **I work full-time and my place of work is ** minutes from the delivery address. Can IKEA kindly give me a call when they are in route to my address so that I can be home for the delivery? My cell is ***-***-****. I can be home within ** minutes of a phone call. **Thank you in advance for your assistance.
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