I have two issues and your customer service call center is a disaster. On hold * times...

GetHuman-jillzers's customer service issue with Ikea from August 2018

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The issue in GetHuman-jillzers's own words
I have two issues and your customer service call center is a disaster. On hold * times for *** minutes and then disconnected.**My son received a furniture order on Aug *, **** in Montreal. Order * *********. We declined the Kullen dresser as we realized before the delivery we did not need it. The trucking company took it back and we were expecting a refund in the amount of $*** plus tax. Its been over a week and no such refund was received. I have filed a dispute with my bank, but think it would be quicker to have you resolve.**During that same delivery, my son ordered a bed frame and mattress. By mistake, he ordered a Queen frame and a Full Mattress. He has since ordered the Queen Mattress (Morgedal) Order * ********* to be delivered on Saturday Aug **, ****. We were hoping to set up a return of the Full size mattress at the same time, with a full refund.**Please contact me by cell phone or email. *** *** ****
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Ikea

Customer service issue
Reported by GetHuman-jillzers
Aug 15th, 2018 - a yr ago
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GetHuman-jillzers started working on this issue
Aug 15th, 2018 9:35pm
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Aug 15th, 2018 9:38pm