I purchased a Norddal bunk bed from the Columbus OH Ikea on Sunday *******. The order n...
GetHuman990926's customer service issue with Ikea from August 2018
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The issue in GetHuman990926's own words
I purchased a Norddal bunk bed from the Columbus OH Ikea on Sunday *******. The order number for my purchase is *********. I scheduled a delivery for the item, order *********, for Monday ******* between *-* pm EST. My delivery never arrived. I called customer service many times but only one call got through. The customer service rep told me that the delivery company was unable to get my item from Ikea due to a problem at the store, so it never went out for delivery. I waited at home for four hours in the middle of the day and never got a phone call saying my delivery wasn't coming. The rep told me I would have to reschedule the delivery, but I have been unable to get through on customer service line ever since. It is a $*** item that I already paid for and I have no way to contact IKEA to make sure it will be delivered. For a multinational company, this is unacceptable. Please advise.
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