My name is Jennifer Lewis and I am missing a box from order ********* which was deliver...

GetHuman-galoshes's customer service issue with Ikea from August 2018

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My name is Jennifer Lewis and I am missing a box from order ********* which was delivered to us in Alexandria VA today. We were supposed to receive * total ADILS LEGS plus the associated screws and plates to go with the two LINNMON table tops we ordered, but we received only * box, containing only * legs, * plates, and the required screws. We are missing one box entirely. The web site requires a "case number" and an ** digit receipt code. I do not have any idea what a "case number" is as it is not referenced in any IKEA materials, nor do I have a bar code from the online order. I can report that the part number appears to be ********. *The delivery people confirmed that they had no more boxes on the truck for us, so it is a shipping problem, not a delivery problem. **I need the * ADILS legs in white plus the associated screws (**) and plates (*) for assembly with the LINNMON table top shipped to Jennifer Lewis *** E Monroe Ave Apt *** Alexandria VA ***** ASAP.
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Ikea

Customer service issue
Reported by GetHuman-galoshes
Aug 13th, 2018 - 7 mons ago
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GetHuman-galoshes started working on this issue
Aug 13th, 2018 4:35pm
GetHuman-galoshes confirmed the issue is fixed. Hooray!
Aug 14th, 2018 10:26pm