I recently purchased a dark brown*black Brimnes bed frame with storage, but when we ope...
GetHuman-alicelra's customer service issue with Ikea from August 2018
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The issue in GetHuman-alicelra's own words
I recently purchased a dark brown*black Brimnes bed frame with storage, but when we opened the box to assemble it, many of the pieces were already slightly broken. We are living with the frame right now, but are disappointed that there were so many dents and pieces of paint chipped off of the original product that we purchased in store. We have never had this happen to us before, as we are loyal customers of Ikea and have been shopping there for years. It's disappointing and we would like a partial refund for a slightly defective product.
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