I ordered a kitchen and took advantage of the free delivery, delivery date was agreed f...
GetHuman973795's customer service issue with Ikea from August 2018
Help with my Ikea issue
First: share to improve GetHuman973795's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Ikea help.
Before contacting them, items GetHuman973795 may need:
Account name, Account email, Account phone number, Account address, and Order number
The issue in GetHuman973795's own words
I ordered a kitchen and took advantage of the free delivery, delivery date was agreed for ********, i took the day off and waited, i never got a call for any confirmation.*After waiting all day i checked on the order online, it said attempted i called IKEA and after *.* hours got through they told me nobody was home when they called, i know this to be untrue, i was home all day, Then when asked they said they got no answer from my phone, well they were calling the wrong number, i corrected it online several days before, i then corrected them, they said they would reschedule for ******** it never happened the shipping compnay got no notification, i then wait on the phone for *.* hours to IKEA the person said that they made a mistake they would reschedule for ******** i asked them to make sure they said yes, i called the shipping company who said they had nothing, but they would make sure i got delivered on ***, the on *** i got an email from IKEA saying the delivery would **** i cannot be there on this date so i called the shipping company and asked that they honor the delivery date of *** they said yes they would. Then on *** i got nothing called the shipping company who said they received an email after i spoke with them to deliver on **** so they were going to deliver ****, so i called IKEA after *.* hours a person told me they could do nothing, but i could try the resolutions dept at IKEA they connected me, *.* hours later a person answered she did her best she contacted the shipping and guaranteed i would get delivery on *** and that she had the promise of the shipping company, i got a confirmation call from the shipping company the night of *** telling me that my delivery would be between *pm and *pm, i waited from *-* no sign of my kitchen! i called the shipping company and they said yes your delivery will be coming on ****, they had no idea about the promise of ***, as i mentioned i cannot take a delivery on ****!!!!! so i called IKEA again and after *.* hours the delivery person could offer no resolution, they connected me to RESOLUTIONS again during the *.* hour wait for somebody to answer i called the shipping company and they have now promised delivery for **** which is the next day i can take delivery of the kitchen.**The biggest issue here is the ridiculous time it takes to contact IKEA, the lack of contact between IKEA and the shipping company, the ** hour reschedule window, the impossible way to get the shipping company to just work with the customer. If i had know this was going be like this i would have picked the kitchen up myself the day i ordered it, but free delivery and having help deliver it sounded too good to be true. And now i know it is not true.**terrible terrible experience, i wasted * days vacation to sit and be on hold on a phone listening to the IKEA jiggle about how you care about customer!!!!!!!!!!!!!!!!!!!!!!
GetHuman973795 did not yet indicate what Ikea should do to make this right.
I have an issue with Ikea too
How GetHuman973795 fixed the problem
We are waiting for GetHuman973795 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.