Ikea Customer Service Issues

Archive 6

The following are issues that customers reported to GetHuman about Ikea customer service, archive #6. It includes a selection of 20 issue(s) reported August 6, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Our order number is [redacted]49. We ordered four items on June 11, [redacted]. We received two of the items on July 21st instead of the expected delivery on June 22nd. The shipment on July 21st did not include the 2 SKOGSTA Dining tables at $[redacted].00 each, nor the 1 STORNAS Extendable table at $[redacted].00. Despite numerous attempts to contact customer service, we have not received any update except once when we were informed that the delivery might take a week. However, the deadline passed without receiving the tables. It has been almost two months since we placed the order, and we are requesting immediate delivery of the tables, confirmation of the new arrival date, and a discount for the inconvenience caused.
Reported by GetHuman957208 on Monday, August 6, 2018 3:04 PM
I have been attempting to contact someone to order replacement parts for items from a previous purchase. The email contact form on the website has been dysfunctional since at least last Friday, and the customer service phone number is not even ringing. I have been trying to reach them for four days now! This situation is unacceptable, and my frustration level is through the roof. I am seriously reconsidering buying furniture from Ikea ever again. If there is anyone out there who can assist, we are in need of screw bolts to attach the legs to a Galant table/frame. The product details are: Product Article Number: [redacted]-[redacted]-57, AA-[redacted]-12, Page 6 Step 1, hardware #[redacted]. We understand that the Galant has been discontinued, but we are hoping there are similar parts available. This whole experience has been incredibly aggravating.
Reported by GetHuman-bullerla on Monday, August 6, 2018 6:27 PM
I was expecting a delivery of furniture last Thursday, but the time slot was different from what was initially communicated, and I couldn't arrange for someone to be there. Despite numerous attempts to reschedule, I received no response after endless hours on hold. This has left me without my furniture, having to sleep on the floor in my new apartment. I was informed that my order is lost, but it has been three days with no updates or information on my missing items. I urgently require a bed. Each time I contact Ikea, I am directed to a recording without the option to hold for assistance. As a student in New York, I am stranded without essential furniture due to this frustrating situation.
Reported by GetHuman-cavem on Monday, August 6, 2018 10:19 PM
I bought a dresser in late June. I've been trying to get replacement parts due to damage, but despite sending all the required information, no one has responded to my emails. The phone numbers provided do not connect me to a real person. Over a month later, the unassembled dresser is still blocking my walkway, and I'm unable to get any help. My reference number is [redacted]1. I've only been informed that the issue is still processing with no further details provided. I have been patient, but I am very disappointed with the lack of assistance I have received.
Reported by GetHuman959942 on Monday, August 6, 2018 11:05 PM
I bought a dresser in late June. Despite sending multiple emails with all the necessary information and pictures for the damaged parts, I've received no response after being promised replacement pieces in 7-10 days. The unassembled dresser has been blocking my apartment's walkway for over a month. I'm unable to reach a real person as the provided phone numbers are not functional. My reference number is [redacted]1, but all I've been told weekly is that it's still processing without any further updates. This lack of assistance has left me very frustrated and disappointed. I urgently require someone to contact me as soon as possible.
Reported by GetHuman959942 on Monday, August 6, 2018 11:08 PM
I am currently in the process of constructing a new carriage house and have relied on IKEA for most of my furniture needs. However, for the past week, I have been experiencing difficulties contacting customer support, using online chat, sending emails, or placing orders on your website. This has caused significant delays in my project, forcing me to look for alternative shelving solutions and postponing the installation of certain items until these issues are resolved. On top of this, the closet that was designed with the help of a planner does not fit as expected, leading to further complications and the need to return the already assembled closet. Additionally, I have had negative experiences with your delivery team being consistently late and displaying rude behavior, disrupting my plans multiple times. I kindly ask for your assistance in addressing these issues promptly.
Reported by GetHuman962380 on Tuesday, August 7, 2018 4:37 PM
I placed an order online on May 22, [redacted], but my items never arrived. After being informed that my order could not be resent for almost two weeks, I decided to cancel. However, I haven't received a refund, nor have I received the package. Each time I contact customer service, I spend hours on the phone only to end up with no resolution or disconnections. I've been assured that the refund will come in a few weeks, but nothing has happened. This level of customer service from a well-known company is disappointing. I hope to resolve this matter promptly before considering escalating this issue to the local news. You can reach me via phone, email, or this chat system.
Reported by GetHuman962419 on Tuesday, August 7, 2018 4:47 PM
I placed an order for over $[redacted] worth of items for delivery. Despite confirming a 4-hour window with the delivery company, they never showed up or contacted me. After a frustrating experience on the phone, an IKEA resolution specialist helped me cancel my order since the items hadn't even been sent for delivery. They assured me a refund and a gift card. Although I received the gift card, I'm still waiting for the refund after over 2 weeks. Despite calling IKEA daily, I can't reach anyone and the online order tracking indicates the items were only delivered to the company after cancellation. The delivery company keeps calling me. The IKEA rep provided me with case number [redacted]3.
Reported by GetHuman-liztress on Tuesday, August 7, 2018 6:07 PM
I attempted to purchase a couch in Round Rock, TX yesterday. After paying for the item, I was informed that there were two in stock. Upon arriving at the pick-up area, I was told there was only the floor model available, as the rest were not in stock. Unfortunately, they couldn't sell it to me as it was the last one on the floor. I am concerned that if it remains on the floor, others may go through the same disappointing experience. I would really appreciate it if you could reach out to me promptly. I am eager to have that particular couch in my home. Contact me at [redacted]. Our house is predominantly furnished with IKEA items, and this experience is our second issue with the Round Rock store. My husband is starting to feel quite frustrated. We have just moved and are in the process of furnishing our new home.
Reported by GetHuman963271 on Tuesday, August 7, 2018 7:23 PM
I had originally set up a delivery for 7/28/18, but it got rescheduled due to issues. After rescheduling for Wednesday between 1-5pm, the delivery didn't arrive by 5:30pm as promised. Despite contacting the delivery company and being asked to wait until 6:30pm before calling back, there was no update. Even after multiple attempts calling until 8:40pm, I was told the order was out for delivery, which wasn't the case. After reaching out to Ikea on 8/3/18, I was informed that the delivery company hadn't even received my order, despite me having a confirmed day and time. They rescheduled it for Tuesday, but the saga continued when no delivery call came on 8/7/18. After being promised a call within 3 hours on 8/8/17, I didn't receive any notifications.
Reported by GetHuman966751 on Wednesday, August 8, 2018 4:43 PM
I had initially scheduled a delivery for 7/28/18, but it got postponed due to some issues. I then rescheduled it for the next Wednesday with a delivery window between 1-5pm. However, by 5:30 pm on Wednesday, I hadn't received any updates. After contacting the delivery company, they asked me to wait till 6:30 pm before reaching out again. Despite numerous calls and long holds, no one could get in touch with the driver. Even after my last call at 8:40 pm, they insisted the order was out for delivery. On 8/3/18, Ikea informed me that the delivery company never received the order, despite my earlier confirmation call. After explaining the situation, they rescheduled the delivery for the following Tuesday. With no updates on 8/7/18, I contacted Ikea again, and they promised a call within 3 hours. Despite today being 8/8/17, I still haven't received any communication.
Reported by GetHuman966751 on Wednesday, August 8, 2018 5:20 PM
I placed an order for cabinets on July 18 with an expected delivery date of Aug 4. Upon calling on Aug 4, the delivery service was unaware of my order. After being directed to IKEA customer service with a lengthy wait time, my email attempts were unsuccessful. Visiting the local IKEA store the next day, the staff assisted me in contacting a Chicago number for updates. Following up the next morning, I was advised to reach out to the local delivery depot but did not receive any response after leaving messages. Another call to the Chicago office led to an email being sent on my behalf to the local delivery office, with still no feedback. After emailing the Chicago office again, I was recommended to contact IKEA for a new order as the original one seems to be lost. Now I need to ensure that I receive a refund for the missing order before placing a new one.
Reported by GetHuman-cocojohn on Wednesday, August 8, 2018 7:47 PM
Hello, Yesterday, I bought several items at the Miami store for delivery to a freight forwarder since I don't live in Florida. Normally, when items are out of stock at purchase, they are substituted right away. However, everything seemed in stock this time, and I paid for my order with delivery scheduled for today. This morning, Ikea sent me an email saying the two covers for the couch, specifically #[redacted]6 (Karlstad sofa light grey cover), are out of stock. I assumed the couch would come with a cover, but it seems it doesn't. I don't want the shipment to go without the couch cover unless the couch is supposed to come with one, and the extra covers were a mistake. My order # [redacted]9 is the one being delivered, and I would appreciate a clarification on the couch cover situation before the shipment leaves Florida. Thank you, Dagmar
Reported by GetHuman-seaswims on Wednesday, August 8, 2018 9:06 PM
We placed an order for an IKEA Pax Closet System and selected August 2nd for delivery. Despite our chosen date, we were notified of the shipment on July 20th at 10:17. The delivery method was by TRUCK via STI. Attempting to contact IKEA's customer service on August 3rd failed multiple times, even after leaving a message for a call back. A prompt on August 7th from a scheduling receptionist at STI offered a single delivery option for August 8th from 12:00-4:00 PM. At 3:21 PM on the 8th, with only 39 minutes left for delivery, STI informed us that the truck carrying our closet system had broken down in Denver, Colorado, 4 hours away. Why were we only told 30 minutes before 4 PM? Despite rearranging my work schedule, a new delivery is now expected for the next day. It's disappointing after choosing IKEA for our custom closet. Contact me at [redacted] or [redacted] Order # [redacted]68.
Reported by GetHuman968402 on Wednesday, August 8, 2018 9:39 PM
I made an online order and did not receive a 24-hour advance notification of the four-hour delivery window. Instead, I got the notification on the same day, less than 6 hours before the delivery window began. The address on the order was incorrect, and they did not use the secondary number to correct it. Despite speaking to the delivery personnel and providing the gate code to my community, IKEA canceled the delivery. Every time I call customer service to address this, I am disconnected before speaking to a representative.
Reported by GetHuman968853 on Wednesday, August 8, 2018 11:43 PM
I contacted both Ikea and XPO Delivery regarding my missing Moppe Mini Storage Chest from my recent order. Despite reporting the issue and being transferred to the resolution center, I was left on hold for over an hour without being able to speak with someone. I have yet to receive any further instructions on how to obtain the missing item, which I paid for along with my other items. Despite numerous attempts to contact the customer service line, I have not been successful in reaching the resolution department to address this matter. I am eager to resolve this issue and receive the Moppe Mini Storage Chest that I am missing.
Reported by GetHuman-anirbsc on Thursday, August 9, 2018 3:24 AM
I arranged a delivery for 7/28/18 but it got postponed due to issues. I rescheduled for Wednesday between 1-5pm. By 5:30pm, with no update, I called the delivery company and was asked to wait till 6:30pm to contact the driver. Despite reaching out at 7pm and further attempts until 8:40pm, they claimed the order was out for delivery. When I contacted Ikea on 8/3/18, they mentioned the delivery company had not received the order. Despite my call details and confirmation, they were perplexed. I was rescheduled for Tuesday, 8/7/18, yet received no call. After reaching out, Ikea promised a call within 3 hours about the delivery, which did not happen as of 8/9/17.
Reported by GetHuman966751 on Thursday, August 9, 2018 3:10 PM
I placed an order to be delivered on July 25, [redacted]. Unfortunately, only part of the order arrived, leading to multiple calls to IKEA. After waiting on hold for hours, I finally spoke with Harry B, who rescheduled the delivery for August 7, [redacted]. Despite the new promise, the items did not arrive. Following another long call to customer service, I was assured a manager would contact me, but that never happened. Disappointed with the service, I am frustrated with IKEA and simply want my order promptly and in full. Additionally, I prefer a refund instead of a gift card, as my shopping experiences with IKEA have been unsatisfactory.
Reported by GetHuman-lainiesa on Thursday, August 9, 2018 5:40 PM
Dear IKEA, I am writing as per the instructions given by your Customer Service representative at the Richmond BC store. Upon retiring from the RCMP in [redacted] and moving to Brentwood Bay, BC, my wife and I had our home renovated about five years ago. As part of the renovations, our contractor installed (6) IKEA Under kitchen cabinet lights with 18 "G4, [redacted] Im" 10w Halogen bulbs. Recently, when the bulbs needed replacement, we found out that IKEA no longer carries the "G4, [redacted] Im" 10w Halogen bulbs but instead stocks the "G9 RYET LED" bulbs, which do not fit our existing lights. This leaves us with six lights incompatible with any bulbs from IKEA. Is it possible for us to return these six IKEA Under kitchen cabinet lights and get a refund on our original purchase? I am unsure of any other suitable solution, and I look forward to your guidance or response. Best regards, JRH (James) Scott
Reported by GetHuman-jrhscott on Thursday, August 9, 2018 10:14 PM
I arranged for a kitchen delivery with the promised date of 8/2/[redacted] and took the day off to receive it. Despite waiting all day, I never received a confirmation call. Upon checking online, it stated an attempted delivery was made. After contacting IKEA and enduring a 1.5-hour wait, they claimed there was no answer when they called, which was incorrect as I was home all day. They rescheduled for 8/4 but it did not happen. After numerous calls and rescheduling attempts, the delivery was continuously delayed. Despite multiple assurances from IKEA and the shipping company, the delivery never arrived as promised on various dates. The ongoing delays and lack of communication between IKEA and the shipping company have led to a frustrating experience that wasted my vacation days and time on the phone trying to resolve the issue.
Reported by GetHuman973795 on Friday, August 10, 2018 1:42 AM

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