We ordered an IKEA Pax Closet System and was provided with the option to select the des...

GetHuman968402's customer service issue with Ikea from August 2018

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The issue in GetHuman968402's own words
We ordered an IKEA Pax Closet System and was provided with the option to select the desired delivery date options. Our selection was August *nd. We received a notification that the item was shipped at **:** *********. Delivery Method: TRUCK via STI. We were under the impression the delivery would be made on August *nd as we selected. August *rd I made several attempts to contact a customer service agent with IKEA to no avail. I even left a message (like this one) requesting a call back - never to receive one. ** On August *th, we finally received a phone call from a very rude scheduling receptionist for STI to schedule the delivery. Great! *Not many options were available - * in fact* that being August *th from **:**-*:**PM. ***We then received a phone call from STI at *:**PM August *th (** minutes left to deliver our items) only to be informed that the truck with our PAX Closet System has actually been broke down all day and in a shop in Denver, Colorado. We reside over * hours away from Denver. Why were we not contacted prior to ** minutes before *PM? I rearranged my entire work schedule in order to accommodate this delivery and I'm forced to do it again - for they "believe the truck will be fixed and they will leave Denver really really early in the morning for an early am delivery". ***Really? I went with IKEA for our custom closet and now I'm wishing I really wouldn't have. **Please contact me at ***-***-**** or by e-mail A*****@***.com***Order * *********

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Customer service issue
Reported by GetHuman968402
Aug 8th, 2018 - 4 years ago
Seen by 22 customers so far
Similar issue to 5026 others
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GetHuman968402 started working on this issue
Aug 8th, 2018 9:39pm
GetHuman968402 indicated the issue is not fixed yet.
Aug 10th, 2018 12:42am