We ordered an IKEA Pax Closet System and was provided with the option to select the des...
GetHuman968402's customer service issue with Ikea from August 2018
Help with my Ikea issue
The issue in GetHuman968402's own words
We ordered an IKEA Pax Closet System and was provided with the option to select the desired delivery date options. Our selection was August *nd. We received a notification that the item was shipped at **:** *********. Delivery Method: TRUCK via STI. We were under the impression the delivery would be made on August *nd as we selected. August *rd I made several attempts to contact a customer service agent with IKEA to no avail. I even left a message (like this one) requesting a call back - never to receive one. ** On August *th, we finally received a phone call from a very rude scheduling receptionist for STI to schedule the delivery. Great! *Not many options were available - * in fact* that being August *th from **:**-*:**PM. ***We then received a phone call from STI at *:**PM August *th (** minutes left to deliver our items) only to be informed that the truck with our PAX Closet System has actually been broke down all day and in a shop in Denver, Colorado. We reside over * hours away from Denver. Why were we not contacted prior to ** minutes before *PM? I rearranged my entire work schedule in order to accommodate this delivery and I'm forced to do it again - for they "believe the truck will be fixed and they will leave Denver really really early in the morning for an early am delivery". ***Really? I went with IKEA for our custom closet and now I'm wishing I really wouldn't have. **Please contact me at ***-***-**** or by e-mail A*****@***.com***Order * *********
GetHuman968402 did not yet indicate what Ikea should do to make this right.
I have an issue with Ikea too
How GetHuman968402 fixed the problem
We are waiting for GetHuman968402 to fix the problem and share the solution with the rest of us customers.
Please help with my Ikea issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.