Hello,*Yesterday, I purchased a number of items at the Miami store, to be delivered to...

GetHuman-seaswims's customer service issue with Ikea from August 2018

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Hello,*Yesterday, I purchased a number of items at the Miami store, to be delivered to a freight forwarder as I don't live in Florida.*Usually at the time of purchase, the out of stock items show up immediately and I substitute wherever I can.*Yesterday, the items all showed in stock so I paid for it and the delivery was set for today.*This morning, I got an email from Ikea telling me that the two covers for the couch were out of stock.********* (Karlstad sofa light grey cover).*I assumed the couch came with a cover, but it appears it doesn't.*I do not want the shipment to leave Florida without the couch cover, unless the couch comes with the cover already and the * extra covers were a mistake (I only wanted * extra cover).*My order * ******** is the order to be delivered, but after I get a response about the couch, if it comes already with or without a cover**Please respond to this request.*Thank you kindly,*Dagmar
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Customer service issue
Reported by GetHuman-seaswims
Aug 8th, 2018 - 7 mons ago
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GetHuman-seaswims started working on this issue
Aug 8th, 2018 9:06pm
GetHuman-seaswims indicated the issue is not fixed yet.
Aug 10th, 2018 2:20pm