My new couch is falling apart. It's "leather" and looks like it's ** years old and has...

GetHuman945499's customer service issue with Ikea from August 2018

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The issue in GetHuman945499's own words
My new couch is falling apart. It's "leather" and looks like it's ** years old and has been subjected to acid rain. It's about a year old, at best. I am currently on hold with IKEA and am hitting my *hour **minutes mark. I have purchased IKEA products in the past and usually the customer service is outstanding. I'm hoping that I can get a replacement couch, as this one is clearly faulty. I am happy to provide photo evidence.
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Ikea

Customer service issue
Reported by GetHuman945499
Aug 3rd, 2018 - 9 mons ago
I have an issue with Ikea too
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Seen by 4 customers so far
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Timeline
GetHuman945499 started working on this issue
Aug 3rd, 2018 2:06am