My new couch is falling apart. It's "leather" and looks like it's ** years old and has...
GetHuman945499's customer service issue with Ikea from August 2018
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The issue in GetHuman945499's own words
My new couch is falling apart. It's "leather" and looks like it's ** years old and has been subjected to acid rain. It's about a year old, at best. I am currently on hold with IKEA and am hitting my *hour **minutes mark. I have purchased IKEA products in the past and usually the customer service is outstanding. I'm hoping that I can get a replacement couch, as this one is clearly faulty. I am happy to provide photo evidence.
GetHuman945499 did not yet indicate what Ikea should do to make this right.
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