On July **, **** I purchased the EKTORP sectional that came in three boxes. While trans...

GetHuman-cmmhuge's customer service issue with Ikea from August 2018

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On July **, **** I purchased the EKTORP sectional that came in three boxes. While transporting it home box ** was damaged on the freeway and the corner part of the sectional was beyond repair. It was left on the freeway as instructed by the police, who helped us get it off the road. We contacted the store asking if we could buy replacement parts and they said no. We are now in the process of making a claim with our American Express insurance. I need a contact with the manufacturer so they can help verify the information on my claim. I have tried at least thirty times on multiple days, at different times to call by phone and have never been able to get through. Could someone please contact me? Thanks.**Melissa Hughes
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Customer service issue
Reported by GetHuman-cmmhuge
Aug 1st, 2018 - 9 mons ago
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GetHuman-cmmhuge started working on this issue
Aug 1st, 2018 10:05pm
GetHuman-cmmhuge confirmed the issue is fixed. Hooray!
Aug 5th, 2018 3:23am