I purchased a twin bed (Songesand Bed frame with * storage boxes, white - Article Numbe...

GetHuman934751's customer service issue with Ikea from July 2018

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The issue in GetHuman934751's own words
I purchased a twin bed (Songesand Bed frame with * storage boxes, white - Article Number: ***.***.**) from your Atlanta Store last Saturday, July **, ****. Unfortunately, while attempting to put it together yesterday, we have discovered that we were never given the second box for the bed. We received the box containing the frame (***.***.**) and the box containing the storage underneath (***.***.**), but DID NOT receive the box containing the slatted bed base (Lonset ***.***.**)!!! We live approximately * hours from the Atlanta, Georgia store and we have attempted * LONG phone calls on hold to resolve this. Our daughter will be back this weekend, so we have to have this bed complete for her by Saturday! Please advise what we need to do to receive the product that has already been paid for and never received.

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Ikea

Customer service issue
Reported by GetHuman934751
Jul 31st, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4101 others
0 customers following this

Timeline

GetHuman934751 started working on this issue
Jul 31st, 2018 4:39pm