I asked my husband to pick up a bathroom cabinet that Ikea we had paid for their websit...

GetHuman-gws's customer service issue with Ikea from July 2018

Help with my Ikea issue
The issue in GetHuman-gws's own words
I asked my husband to pick up a bathroom cabinet that Ikea we had paid for their website. We received an email informing us when to pick it up in Emeryville. When he got there he was informed that the cabinet was not available. When he got home we received a call from a person who told us that he was from Ikea and needed our credit card * to ensure we got a refund. I was hesitant to give it to him, but I did. Later that day there were a total of six unauthorized purchases on our credit card from Brother and Amazon. We cancelled the card. Then we again received a call from this same person this morning saying that when he tried to re-order the cabinet for us the credit card wouldn't work. I told him we had cancelled the credit card and would not be giving him any other credit card numbers. I really would like to know how I can get a refund for this cabinet that we never saw.

GetHuman-gws did not yet indicate what Ikea should do to make this right.

How GetHuman-gws fixed the problem
Waited on the phone for over ** minutes!
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Ikea

Customer service issue
Reported by GetHuman-gws
Jul 25th, 2018 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 3780 others
0 customers following this
Items needed
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Timeline

GetHuman-gws started working on this issue
Jul 25th, 2018 7:47pm
GetHuman-gws indicated the issue is not fixed yet.
Jul 25th, 2018 9:17pm
GetHuman-gws confirmed the issue is fixed. Hooray!
Jul 27th, 2018 4:20pm
GetHuman-gws confirmed the issue is fixed. Hooray!
Jul 28th, 2018 8:47pm
GetHuman-gws confirmed the issue is fixed. Hooray!
Jul 28th, 2018 11:36pm