Purchased Dignitet to install in playroom. There is * hex nut on the left end that will...

GetHuman-wes_west's customer service issue with Ikea from July 2018

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The issue in GetHuman-wes_west's own words
Purchased Dignitet to install in playroom. There is * hex nut on the left end that will not turn because the included hex wrench does not fit into the opening. The hex wrench does fit into the other nut on the left end and both nuts on the right end. It appears the problem nut has a manufacture defect. Is this something I can take to the Frisco, TX IKEA for repair or replacement without having to take down the parts that are already installed on my walls? FYI, I have tried the ***-***-**** but it will not connect.
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Ikea

Customer service issue
Reported by GetHuman-wes_west
Jul 25th, 2018 - 10 mons ago
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GetHuman-wes_west started working on this issue
Jul 25th, 2018 6:12pm