On ******* I purchased a Sandbacken Sleeper Sectional sofa at the Portland, OR IKEA. Wh...

GetHuman913356's customer service issue with Ikea from July 2018

Help with my Ikea issue
The issue in GetHuman913356's own words
On ******* I purchased a Sandbacken Sleeper Sectional sofa at the Portland, OR IKEA. When I got it home to assemble it, the Sandbacken cover set lacked covers for the sleeper section which stores under the sofa. The sofa was a special item which had to be picked up at the warehouse near the store and was already picked for me when I arrived. I checked the Sandbacken product list and found the problem: the Lofallet beige cover set number for the *-seat sectional is the same as the Lofallet beige cover set for the sleeper sectional. There was no picking error made at the warehouse* they picked from IKEA's own list, which is in error. Anyway, I need Lofallet beige covers for my sleeper section. Thank you!

GetHuman913356 did not yet indicate what Ikea should do to make this right.

How GetHuman913356 fixed the problem
I had been trying all morning to call IKEA, but could not even get the phone to ring, or it rang, answered and hung up on me. I used the GetHuman phoneto reach IKEA and within * minutes a customer service rep from IKEA called me back and we solved the problem.
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Customer service issue
Reported by GetHuman913356
Jul 24th, 2018 - 5 years ago
GetHuman913356 shared how to fix
Seen by 37 customers so far
Similar issue to 3709 others
0 customers following this
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GetHuman913356 started working on this issue
Jul 24th, 2018 8:32pm
GetHuman913356 confirmed the issue is fixed. Hooray!
Jul 24th, 2018 9:12pm

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