Dear IKEA Customer Care service,**I did not receive my order.*Yesterday IKEA delivery s...
GetHuman891590's customer service issue with Ikea from July 2018
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The issue in GetHuman891590's own words
Dear IKEA Customer Care service,**I did not receive my order.*Yesterday IKEA delivery service contacted me to ask me to be at home between * and * pm today.*I took an afternoon off from work to be there.**The transporter informed me at *:** pm today that they will not deliver my order AND that they won’t be able to deliver it until next Friday.***- I have placed an order of almost USD *,*** July the *th.**- I have taken a day off from work.**- And this “inconvenience” is forcing me to take yet an other day off work and sleep on the floor and eat in plastic plates for a total of ** days IF the delivery is honored that next time.**- IKEA sent me an email to use to solve this problem. I used the email and got an automated email saying that it was a NO-REPLY email. The emails online DO NOT apply to my case!!! so I never gotten an answer at all, even if I wrote the them.**I contacted IKEA customer service who after ** mn on hold and two calls informed me that XPO-Logisitcs will contact me within * hours… they never did. *IKEA also told me that XPO-Logisitcs are the ones in charge of the accommodation*compensation for the incident.*However XPO-Logisitcs tells me it’s IKEA.**During the **mn on hold with IKEA I had time to understand that “ordering online from the comfort of (my) home has never been this easy and that IKEA would deliver (my) purchase to (my) home". I don't consider the cost of * days off of work, and ** days of sleeping on the floor an easy or comfortable experience at all!**I don’t consider having the different parties-IKEA and XPO-Logistics- not wanting to assume any responsibility for the “inconvenience" and conveniently pointing fingers at each other, while living me to assume alone the “inconvenience” a fair or ethical ligne of conduct at all either.**Please, let me know what commercial compensation are you planing to take, since your customers’ opinion are important to IKEA according to the many messages I have been forced to listen in a loop from my time spent on your hotline, trying to fix a problem that I have nothing to do with.**Thank you for your concerns.
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