My Ikea order was a disaster, the mattress of the daybed was missing and now I got a wrong part in one of the boxes so I can't assemble my daybed at all

GetHuman865397's customer service issue with Ikea from July 2018

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The issue in GetHuman865397's own words
I was trying to get the missing*wrong part delivered so I can start building the bed ... I am SO disappointed with my most recent Ikea experience! I moved from Germany (where I never encountered any problems) to Seattle, WA and my order is a TOTAL DISASTER! I ordered the HEMNES day-bed a month before I expected family members to visit for two weeks. *) the daybed came without the mattress *) I had to spent *,* hours on the phone with customer support to get a mattress ordered to my home *) it took more then ** days for the mattress to be delivered *) I started to assemble the bed only to find out that another piece was missing!!!! *) I tried several times to call Ikea only and was kicked out of the line "due to high volume" of calls *) I had to spend over $*** on an air-mattress to accommodate my guests *) I tried to call customer support again today and couldn't get though AGAIN
That I had two issues with my delivery already and spent hours on the phone and ended up spending a lot of extra money and time. I am so frustrated with the customer service. I payed and they did not deliver AT ALL
I want IKEA to send the CORRECT parts so I can start building my daybed. I wish they would also compensate me for all the time and extra money I had to spent!
I ordered and bought so many items at Ikea and Germany my family too. I always loved Ikea and was a big fan of their products and design. Now I am only frustrated and ready to never buy here again.
I tried calling them but had to wait two hours and was dropped out of the line - sooooo frustrated
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Daybed Hemnes was delivered and a part is missingJust need to know if IKEA deliversOrder placed from Ikea but not yet delivered
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Ikea

Hemnes daybed
Customer service issue
Reported by GetHuman865397
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 11 customers so far
Similar issue to 2874 others
0 customers following this
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Timeline

GetHuman865397 started working on this issue
Jul 10th, 2018 2:31pm
GetHuman865397 indicated the issue is not fixed yet.
Jul 10th, 2018 2:31pm
GetHuman865397 indicated the issue is not fixed yet.
Jul 10th, 2018 2:38pm

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