My Ikea order was a disaster, the mattress of the daybed was missing and now I got a wrong part in one of the boxes so I can't assemble my daybed at all

GetHuman865397's customer service issue with Ikea from July 2018

13 views | 2874 similar | 0 following
Help with my Ikea issue
Next: our robot will wait on hold for GetHuman865397 to get a Ikea rep on the line!
Always use the GetHuman Phone to call Ikea. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman865397's own words
I was trying to get the missing*wrong part delivered so I can start building the bed ... I am SO disappointed with my most recent Ikea experience! I moved from Germany (where I never encountered any problems) to Seattle, WA and my order is a TOTAL DISASTER! I ordered the HEMNES day-bed a month before I expected family members to visit for two weeks. *) the daybed came without the mattress *) I had to spent *,* hours on the phone with customer support to get a mattress ordered to my home *) it took more then ** days for the mattress to be delivered *) I started to assemble the bed only to find out that another piece was missing!!!! *) I tried several times to call Ikea only and was kicked out of the line "due to high volume" of calls *) I had to spend over $*** on an air-mattress to accommodate my guests *) I tried to call customer support again today and couldn't get though AGAIN
That I had two issues with my delivery already and spent hours on the phone and ended up spending a lot of extra money and time. I am so frustrated with the customer service. I payed and they did not deliver AT ALL
I want IKEA to send the CORRECT parts so I can start building my daybed. I wish they would also compensate me for all the time and extra money I had to spent!
I ordered and bought so many items at Ikea and Germany my family too. I always loved Ikea and was a big fan of their products and design. Now I am only frustrated and ready to never buy here again.
I tried calling them but had to wait two hours and was dropped out of the line - sooooo frustrated
How GetHuman865397 fixed the problem

We are waiting for GetHuman865397 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ikea customer problems.
How Do I Track My Ikea Order?How Do I Track My Order from Ikea?How Do I Let Ikea Know About a Problem with My Order?How Do I Cancel an Order with Ikea?How do I return something for a refund to Ikea?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Daybed Hemnes was delivered and a part is missingJust need to know if IKEA deliversOrder placed from Ikea but not yet delivered
Do you have a customer issue as well?
We can help you get Ikea's attention and get better help faster. Tap below to get started.
Having Ikea issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman865397 fixes it.
This email address isn't valid


Hemnes daybed
Customer service issue
Reported by GetHuman865397
Jul 10th, 2018 - 5 years ago
Seen by 13 customers so far
Similar issue to 2874 others
0 customers following this
Items needed
Account name
Account email
Account phone number
Account address
Order number


GetHuman865397 started working on this issue
Jul 10th, 2018 2:31pm
GetHuman865397 indicated the issue is not fixed yet.
Jul 10th, 2018 2:31pm
GetHuman865397 indicated the issue is not fixed yet.
Jul 10th, 2018 2:38pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies