Really, REALLY furious. Ordered a table that was being delivered today, Friday July *th...

GetHuman855916's customer service issue with Ikea from July 2018

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The issue in GetHuman855916's own words
Get a call back from a customer service manager *** ***-**** ... Really, REALLY furious. Ordered a table that was being delivered today, Friday July *th. Received an email yesterday stating that my table would be delivered between * AM and * PM. Then received a phone call that my table would be delivered between * PM and * PM. At *:** I received a call from your shipping company that the IKEA trailers never showed up today and therefore none of the deliveries would be made. Spoke to an assistant manager named Hassan who was less than helpful. He could not explain how I received delivery information when the item I ordered had not yet been entered or scanned into their warehouse. I took a day off of work waiting for this delivery and paid $** for this delivery. I want something done about this delivery charge. I should not have to pay $** when I lost over $*** pay for missing a day of work. The warehouse was unable to give me anything exact or even vague describing when this table could possibly be delivered to me. I cannot be available at last minutes notice to be home to receive a delivery. I would appreciate hearing back from a manager who is going to make right on this mess and credit me the $** delivery charge for this horrible customer service . Please contact me at the number listed above.

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Ikea

Table
Customer service issue
Reported by GetHuman855916
Jul 6th, 2018 - 5 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 2749 others
0 customers following this

Timeline

GetHuman855916 started working on this issue
Jul 6th, 2018 7:53pm