Delivery issue, partially fixed. Delivery date came and went, no delivery. Noted that s...

GetHuman-barbkoum's customer service issue with Ikea from July 2018

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The issue in GetHuman-barbkoum's own words
Delivery issue, partially fixed. Delivery date came and went, no delivery. Noted that shipping was to be through STI. Contacted STI, ***-***-****, agent looked up my delivery via IKEA order *, sent me to subsidiary delivery service, they told me that the delivery date is actually a "deliver BY" date, and not a hard date at all. (Delivery service tried to call me, but apparently did not leave a message, so they rescheduled it for "whenever we have a truck going to your area, probably about * weeks from now". ) That's rather ****-y! I doubt anything can be done at this point since the item is in the delivery company's warehouse. I would like IKEA to clarify what they mean by a delivery date--how difficult is it to add some text to a standardized email message? They could also give a phone * for the delivery service!

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Customer service issue
Reported by GetHuman-barbkoum
Jul 6th, 2018 - 5 years ago
Seen by 16 customers so far
Similar issue to 2736 others
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GetHuman-barbkoum started working on this issue
Jul 6th, 2018 4:35pm
GetHuman-barbkoum confirmed the issue is fixed. Hooray!
Jul 7th, 2018 11:32pm