I ordered a bed and mattress, order number**********. The expected delivery was July...

GetHuman855053's customer service issue with Ikea from July 2018

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The issue in GetHuman855053's own words
I ordered a bed and mattress, order number**********. The expected delivery was July *, ****. I was then notified that it would be July *, ****. I have company coming on July *, **** (today) and was o.k. with the delivery change. However, I then got an email that it would be delivered on July **, ****. I spoke to someone at IKEA on July *th and said I wanted to cancel the entire order. She apologized for the problems and transferred me to another department. I was on hold for * hour and ** minutes. I hung up and called back in a few minutes. I was told via a recording it would be at least ** minutes to speak to someone. I held as long as I could, another ** minutes, but had to hang up. Today I've tried calling all the same numbers and I'm told the numbers are incorrect. I need someone to email me and let me know that this order has been cancelled and all my money is refunded. My phone number is: ***.***.****. My name is Phyllis Jarnagin

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Ikea

Customer service issue
Reported by GetHuman855053
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 16 customers so far
Similar issue to 2733 others
0 customers following this
Items needed
Account name
Account email
Account phone number
Account address
Order number

Timeline

GetHuman855053 started working on this issue
Jul 6th, 2018 3:56pm
GetHuman855053 indicated the issue is not fixed yet.
Jul 8th, 2018 1:42am
GetHuman855053 indicated the issue is not fixed yet.
Jul 9th, 2018 10:25pm