I had a dresser delivered damaged in May. It was picked up last Friday but a replacemen...

GetHuman-arynekoe's customer service issue with Ikea from June 2018

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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-arynekoe's own words
I had a dresser delivered damaged in May. It was picked up last Friday but a replacement was not given. I have not been refunded my delivery fee nor have I been refunded the amount for the dresser. So right now I am wondering A) why was a new one not delivered or B) why are you keeping my **** dollars when I have no product. This dresser was for my sons nursery and as of right now all our clothes are sitting on the floor so I’m very frustrated.
GetHuman-arynekoe did not yet indicate what Ikea should do to make this right.
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Ikea

Customer service issue
Reported by GetHuman-arynekoe
Jun 15th, 2018 - 9 mons ago
I have an issue with Ikea too
Fixed
Seen by 5 customers so far
Similar issue to 2037 others
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Timeline
GetHuman-arynekoe started working on this issue
Jun 15th, 2018 7:49pm
GetHuman-arynekoe indicated the issue is not fixed yet.
Jun 15th, 2018 10:12pm
GetHuman-arynekoe indicated the issue is not fixed yet.
Jun 17th, 2018 12:31am