The woman I talked transferred me to someone’s else. I have been on hold for **mins so far. It shouldn’t be this hardness to talk to someone and I feel so powerless.

GetHuman787907's customer service issue with Ikea from June 2018

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The issue in GetHuman787907's own words
YPPERLIG: Brand new, bought yesterday. Trying to put it together, it is simple but there is a problem with two of the holes which are not the right size for the screws.**The issue is not the screws, but two of the holes. There is one pair of holes that is not the same size as all the others, but smaller - such that I can properly insert the screws into * of the holes (* legs), but the last * cannot go in because the holes for the screws are too small. This is a malfunction of your manufacturing and I demand help replacing this so that the screws actually go in. I don't have a car and had to rent one to get to your store, and to buy something that doesn't work right (you cannot have just three out of four legs screwed in) is very disappointing. Please let me know how IKEA will make this right. Thank you for your help!
GetHuman787907 did not yet indicate what Ikea should do to make this right.
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Ikea

Customer service issue
Reported by GetHuman787907
Jun 15th, 2018 - 9 mons ago
I have an issue with Ikea too
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GetHuman787907 started working on this issue
Jun 15th, 2018 5:10pm