I went to the ikea round rock store on Friday and bought * countertops. My delivery tim...

GetHuman773188's customer service issue with Ikea from June 2018

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The issue in GetHuman773188's own words
I went to the ikea round rock store on Friday and bought * countertops. My delivery time was same day *-*pm. I waited for hours at a hot construction site. The next morning I called the delivery company, Logix I think, and it took over an hour to reach someone in NJ. They said the driver noted that he couldn't deliver bc of road conditions. It's a straight shot on a major highway from Ikea to my house. There was no road issue. The delivery company said the countertops had been returned to Ikea. I hired someone with a truck to go and pick them up....it's ** miles, not cheap, but Ikea told him the countertops had been delivered to my house. Argh. He left, and I had to pay $*** for a dead trip. Sunday Ikea NJ called and said they found the countertops but can't deliver them until Tuesday. I got them on Friday bc I had a worker on site to install them so that the tile layer could begin his work today. This has inconvenienced so many people. The worst is that when I try to telephone Ikea there is a recording saying "Your call cannot go through now." I got that same message yesterday but eventually it went through. I've been calling for four hours and no call will go through.

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Customer service issue
Reported by GetHuman773188
Jun 11th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1836 others
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GetHuman773188 started working on this issue
Jun 11th, 2018 7:36pm