Accept partial delivery and return the other items. ... I tried to call IKEA customer service three times. It was horrible.*During the day, the call could not be connected at all. At night I waited on hold for forty-five minutes, eighty minutes, and ninety-four minutes, each attempted call.*The first agent could not help, and gave me incomplete advice. The second agent scolded me for following the first agent's advice. Then she disconnected the call at midnight.*Customer service closes at midnight, so they simply shut down.*The next night, I called in at *:**PM. At **:**PM, after listening to an irritating recorded message for **min, the call was disconnected. *I called back immediately, was informed by recorded message that Customer Service was closed for the day.*I am desperate to fix their $*** shipping error, but I can't bear to call that service again.*I would even consider "snail-mail" over their phone service.*It would be helpful if you could warn people what an awful experience they are likely to have.*Thank you
I was following IKEA customer service advice.
Find the items they misplaced and refund the money.
Have been shopping IKEA since the first store opened on Long Island in New York.
Haven't done so yet, but will dispute credit card charge, and make a complaint to the New York State Consumer Protection Agency.