I ordered two identical Hesstun medium-firm mattresses. Both are marked the same. One i...
GetHuman756812's customer service issue with Ikea from June 2018
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The issue in GetHuman756812's own words
I ordered two identical Hesstun medium-firm mattresses. Both are marked the same. One is correct. The other is too hard and is unacceptable. It seems to be missing some padding. The cover was also rippled and puckered on half of the mattress. **I want a new, correct mattress shipped right away at no extra charge. **IKEA can take the defective one away or move it to the main floor and I’ll dispose of it from there. **Eric
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