Full name*Mailing: **Lyla Badawi****Order*Reference number:***************Contact phone...

GetHuman749553's customer service issue with Ikea from June 2018

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The issue in GetHuman749553's own words
Full name*Mailing: **Lyla Badawi****Order*Reference number:***************Contact phone number:*****-***-********Your Question*Concern:****To whom it may concern.******I recently purchased a bed frame and mattress from IKEA. On the day of delivery I received a phone call stating the delivery time. When the delivery company came they stated that they ONLY had my bed frame and NOT the mattress. I was extremely disappointed, but decided I would call IKEA and find out what was going on. I called IKEA and since it was a Saturday, customer service closed early.****About an HOUR later, the same deliverymen rang my doorbell and said they made a mistake, they had the mattress and wanted to deliver it, I was excited. When they came in with the mattress they said it was too big to bring up to my third floor unit. They left it downstairs, in the lobby and I had to ask them to place it in my storage unit! I then had to pay another company $*** dollars for them to bring the mattress up to my unit. ****I am extremely disappointed in your delivery service and would like a full refund for my delivery and the payment of another company. ******I have to say I am MOST disappoint in your lack of customer service options. Your online website has NO contact listed for email, the phone number does NOT work, and when it does, I am on hold for hours with no one who will pick-up. Your chat option does not work either. How horrible, I am so shocked and disappointed in your lack of service for a customer. ******A very disappointed customer.
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Ikea

Customer service issue
Reported by GetHuman749553
Jun 4th, 2018 - a yr ago
I have an issue with Ikea too
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Timeline
GetHuman749553 started working on this issue
Jun 4th, 2018 7:52pm