Twice I was supposed to have a delivery from Ikea. The first time, I never got a call...
GetHuman748189's customer service issue with Ikea from June 2018
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The issue in GetHuman748189's own words
Twice I was supposed to have a delivery from Ikea. The first time, I never got a call with a time and when I called, they said the truck broke down. A few moments later I received an email. Then, I was supposed to have the delivery on Saturday between **n-*pm. We hired someone to wait at the house since we do not live there. At *, we told the person to leave. At *:**, I received an email saying that the delivery would now be between *pm and *pm. A few minutes later, the driver called and said he would be there shortly. We starting calling neighbors to see if they could accept the delivery. The driver arrived at *:*o and we had no one to accept the delivery. They then marked us as not home, missing the delivery although they were outside the delivery window. Since then, I have held on the phone for hours to reschedule the delivery. I would like the delivery this Thursday between a * hour window.
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