I purchased a medium-brown Hemnes bed at the Atlanta store (Atlantic Station) yesterday...

GetHuman710913's customer service issue with Ikea from May 2018

Help with my Ikea issue
The issue in GetHuman710913's own words
I purchased a medium-brown Hemnes bed at the Atlanta store (Atlantic Station) yesterday. When sliding the slatted part of the headboard onto the base of the headboard, the veneer on the slatted part cracked open leaving a visual defect that is likely to enlarge as things rub against it and catch the edge of the cracked area. I can't put the parts back in their boxes at this point and need to replace just the part I've mentioned. I would like to pick it up today so the bed will be ready to use. Would be glad to send a photo. Thank you.
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Ikea

Customer service issue
Reported by GetHuman710913
May 23rd, 2018 - 6 mons ago
I have an issue with Ikea too
Fixed
Seen by 4 customers so far
Similar issue to 155 others
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GetHuman710913 started working on this issue
May 23rd 1:57pm
GetHuman710913 indicated the issue is not fixed yet.
May 23rd 4:25pm