Hi there collected my order from collection point in Birmingham,firstly I would like to...

GetHuman707300's customer service issue with Ikea from May 2018

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The issue in GetHuman707300's own words
Hi there collected my order from collection point in Birmingham,firstly I would like to say how helpful Sharon at customer services at wednesbury was as I had turned up there to collect order,not realizing i need to be at a different place,Sharon rung through to collection point and spoke with a chap called Pete who said collection point was closed but he would stay open & met us..he did and had my order ready..brilliant customer service!*I returned to your wednesbury store to get other bits I needed so a late return home,put bed frame up & noticed a mark on frame but being as I had no other bed to sleep on,carried on putting together & used a marker pen to hide mark...to then open plastic wrapping on mattress to find a big dirty mark,obviously at midnight we had no other option other than to sleep on it,not what you expect when paying £*** for mattress & £*** for bed frame!*Please could you look into this for me..*Thanks in advance*Shelley thornton*Order no:*********
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Ikea

Customer service issue
Reported by GetHuman707300
May 22nd, 2018 - 6 mons ago
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GetHuman707300 started working on this issue
May 22nd 12:01pm