Hi there collected my order from collection point in Birmingham,firstly I would like to...
GetHuman707300's customer service issue with Ikea from May 2018
Help with my Ikea issue
First: share to improve GetHuman707300's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman707300 to get a Ikea rep on the line!
Always use the GetHuman Phone tocall Ikea. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman707300's own words
Hi there collected my order from collection point in Birmingham,firstly I would like to say how helpful Sharon at customer services at wednesbury was as I had turned up there to collect order,not realizing i need to be at a different place,Sharon rung through to collection point and spoke with a chap called Pete who said collection point was closed but he would stay open & met us..he did and had my order ready..brilliant customer service!*I returned to your wednesbury store to get other bits I needed so a late return home,put bed frame up & noticed a mark on frame but being as I had no other bed to sleep on,carried on putting together & used a marker pen to hide mark...to then open plastic wrapping on mattress to find a big dirty mark,obviously at midnight we had no other option other than to sleep on it,not what you expect when paying £*** for mattress & £*** for bed frame!*Please could you look into this for me..*Thanks in advance*Shelley thornton*Order no:*********
GetHuman707300 did not yet indicate what Ikea should do to make this right.
I have an issue with Ikea too
How GetHuman707300 fixed the problem
We are waiting for GetHuman707300 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.