Hi, **It's been almost ** days since I wrote this email. First I sent an email by accid...

GetHuman-chelburt's customer service issue with Ikea from May 2018

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Hi, **It's been almost ** days since I wrote this email. First I sent an email by accident to the UK customer care and got a response in three days!..at least the UK Ikea cares enough to get back to me! **Not only have I emailed about my problem, I've called and was on hold for ** minutes before getting a human.*Then was transferred only to remain on old for an hour and ** minutes. At this point I hung up and sent an email. **I have also visited the Woodbridge, VA store and was declined an opition to get a replacement leg for my broken bed. Sounds like I have to get an entire new bed because ONE leg of your bed made of metal bent and collapsed my bed. **I thought you offered "easy " replacement parts. I would be willing to buy it, but no one will let me. Instead I have my entire bed frame, slates and all taking up space cause I'm hoping someone will respond to me. But everyday I don't get a reply email I get closer to throwing out the frame, bed and all. **Do you toss your customers away like This? I hope someone reads this, heard my frustrations and responds. If not, well Ikea you lost a customer. **Sincerely, *Chelsea Burton. *Contact information below. **---------- Forwarded message ----------*From: ******@***.com**Date: Apr **, **** **:** AM*Subject: Customer - Products damaged email subject*To: ******@***.com**Cc: **Thank you for contacting us. We will respond to your email within *-* days. Thank you!**Products damaged subject: Products damaged email subject*First name: Chelsea*Last name: Burton*Address: **** Old Brentford road, *City: Alexandria*State: VA*Zip code: ******Phone number: ***********Email: *****@***.com*Verify email address: *****@***.com*Enter the part number of the missing hardware : *Quantity: ***-digit article number of product : *Comments and questions: I bought a Leirvik queen bed and need a replacement leg for the head of the bed. The leg does not have a part number in the instructions. However on page *, section * of the assembly instructions it shows the part that i need. the leg is properly installed into the head frame of the bed but has bent forward and is not stable. *I agree to the IKEA privacy policy and to IKEA saving my personal information *br**a href*"*ms*en*US*privacy*policy*privacy*policy.html" target*"*blank"*Privacy policy**a*: Yes
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Ikea

Customer service issue
Reported by GetHuman-chelburt
May 11th, 2018 - 10 mons ago
I have an issue with Ikea too
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Seen by 3 customers so far
Similar issue to 360 others
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GetHuman-chelburt started working on this issue
May 11th, 2018 11:09am
GetHuman-chelburt indicated the issue is not fixed yet.
May 11th, 2018 12:44pm