My name is Annette Sais. One of my BOTKYRKA wall shelves that was delivered on...

GetHuman-saiscpa's customer service issue with Ikea.com from August 2019

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The issue in GetHuman-saiscpa's own words
My name is Annette Sais. One of my BOTKYRKA wall shelves that was delivered on ******* is damage. The paint is missing on one of the corners and it is also damage. I tried calling your customer service center at least ** times in the past * days but the line for returns is busy and my call ends immediately. I just want another shelf send to me since there is no Ikea store in my town and I'm not able to take it to the nearest store for an exchange. Listed below are the details of my order: order number *********, order on ******* and delivered on *******. * shelves were order (Article number ***.***.**). Also, advice on how to return the damage shelf. FYI, these shelves were packed very poorly for shipping, no surprise one of them was damage.

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Ikea.com

Customer service issue
Reported by GetHuman-saiscpa
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1016 others
0 customers following this

Timeline

GetHuman-saiscpa started working on this issue
Aug 3rd, 2019 10:40pm

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