Wrong items sent

GetHuman-dculley's customer service issue with Ikea.com from August 2018

12 views | 529 similar | 0 following
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The issue in GetHuman-dculley's own words
I want to be refunded for product I did not receive and also the shipping cost. ... It took over a month to receive my item. I ordered the Silveran high cabinet with two doors for $***.**. Yesterday my husband went to assembler it and they shipped me a kitchen counter top with a few shelves from the Silveran with NONE of the hardware!!!! I went to Home Depot and found a similar item and bought it. I would like to be refunded for the $*** and the shipping, which cost as much as the Silveran.
This was frustrating because it took so long for the delivery truck to deliver it and then it’s a mismatch of random pieces with no hardware.
I want to be reimbursed for product and shipping costs too since it cost as much to ship it as the cabinet itself.
I purchase a lot of things from Ikea both online and in store.
I tried calling Ikea * times. First time I talked to someone but she said she needed to transfer me to someone else. I stayed on hold for ** MINUTES before I finally had to hang up. I tried twice today and waited ** minutes with no one ever answering.
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Ikea.com

Silveran ***.***.**
Customer service issue
Reported by GetHuman-dculley
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 529 others
0 customers following this
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Timeline

GetHuman-dculley started working on this issue
Aug 26th, 2018 9:25pm
GetHuman-dculley indicated the issue is not fixed yet.
Aug 26th, 2018 11:31pm
GetHuman-dculley indicated the issue is not fixed yet.
Aug 26th, 2018 11:32pm
GetHuman-dculley indicated the issue is not fixed yet.
Aug 26th, 2018 11:41pm
GetHuman-dculley indicated the issue is not fixed yet.
Aug 27th, 2018 10:56pm
GetHuman-dculley indicated the issue is not fixed yet.
Aug 27th, 2018 10:56pm
GetHuman-dculley indicated the issue is not fixed yet.
Aug 29th, 2018 10:45pm
GetHuman-dculley indicated the issue is not fixed yet.
Sep 4th, 2018 3:06pm
GetHuman-dculley indicated the issue is not fixed yet.
Sep 17th, 2018 3:56pm
GetHuman-dculley indicated the issue is not fixed yet.
Oct 3rd, 2018 6:08pm