Hi there, I placed an exchange for a mattress I purchased online. The exhange order num...

GetHuman916392's customer service issue with Ikea.com from July 2018

2 views
 | 
296 similar
 | 
0 following
Help with my Ikea.com issue
GetHuman916392's next move: talk to Ikea.com when they open.
Ikea.com's call center is closed now. We will send GetHuman916392 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman916392's own words
Hi there, I placed an exchange for a mattress I purchased online. The exhange order number is *********. The issue I am having is that your team attempted to pick up the mattress prior to delivering the replacement. So I couldn't really give them a mattress or I'd have nothing to sleep on hah. Anyways I'm supposed to have the new mattress arriving today, is it possible for me to give the team the old mattress then? Or can we schedule a new pickup if necessary?
GetHuman916392 did not yet indicate what Ikea.com should do to make this right.
I have an issue with Ikea.com too
How GetHuman916392 fixed the problem
We are waiting for GetHuman916392 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Ikea.com's attention and get better help faster. Tap below to get started.
Having Ikea.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman916392 fixes it.
This email address isn't valid

Ikea.com

Customer service issue
Reported by GetHuman916392
Jul 25th, 2018 - 10 mons ago
I have an issue with Ikea.com too
Fixed
Seen by 2 customers so far
Similar issue to 296 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account name
Account email address
Delivery address
Order number
Account phone number
Timeline
GetHuman916392 started working on this issue
Jul 25th, 2018 6:36pm
GetHuman916392 confirmed the issue is fixed. Hooray!
Jul 25th, 2018 8:08pm