We purchased two besta units in April. They were delivered Saturday April **, at which...

GetHuman-fogelber's customer service issue with Ikea.com from May 2018

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The issue in GetHuman-fogelber's own words
We purchased two besta units in April. They were delivered Saturday April **, at which time I noticed they were on sale the day of delivery. I waited two hours on the phone and the representative said no problem, they would be able to price adjust and refund me the difference ($***). Just to look for the refund *-** business days. That didn’t happen. I waited another *.* hours on the phone again, only to be assured by a manager she was going to expedite my issue and call me right back and let me know she fixed my refund. No call. I’m beyond frustrated. I have a customer case ID and everything...this is such poor customer service.
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Ikea.com

Customer service issue
Reported by GetHuman-fogelber
May 17th, 2018 - 10 mons ago
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GetHuman-fogelber started working on this issue
May 17th, 2018 7:25am