Identity Guard has been told many times to stops any charges to my husbands Capitol One...

GetHuman969977's customer service issue with Identity Guard from August 2018

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Identity Guard has been told many times to stops any charges to my husbands Capitol One card. The bank has blocked them and made them reimburse the charges..*X's. **Now it begins again!!! Every time Capitol One reissues a new card to my husband Richard Butcher and blocks Identity Guard. They email me, Clare Butcher at voicescorps.com. This account was cancelled over a year ago but they do not stop. It was done via phone but we did not get an email confirm.**While they break into my husband card (now * times) when he has called them, they said they see no charges.**How does the credit card company show it but not IG??? How to report this fraud so it stops!!!**If you can help we would be soooo happy.**Clare & Richard Butcher
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Identity Guard

Customer service issue
Reported by GetHuman969977
Aug 9th, 2018 - 8 mons ago
I have an issue with Identity Guard too
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GetHuman969977 started working on this issue
Aug 9th, 2018 9:10am
GetHuman969977 indicated the issue is not fixed yet.
Aug 9th, 2018 10:26am
GetHuman969977 indicated the issue is not fixed yet.
Aug 9th, 2018 10:26am
GetHuman969977 confirmed the issue is fixed. Hooray!
Aug 11th, 2018 3:02am