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The issue in GetHuman-nigbar's own words
For are visit to Canada we went from Heathrow to recovitch then to Edmonton. The journey to Edmonton was cancellled so you changed our flights to recovitch to Vancouver then change to Air Canada to Edmonton. Very long journey. Then st Heathrow we were CHARGED £***.** as we were told we had to pay this. Do people go on holiday for * weeks without cloths etc. ???. We read about baggage when we got home and it states if you travel ecconomy light you will pay., but it states ECCONOMY THAT WE HAD was baggage allowance of ** pounds weight. Feel very upset about this as we are oap’ s. It made our holiday difficult. Yours sincerely.
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